Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note we do not give cash refunds. Items may be exchanged for store credit only.

To start a return, you can contact us at cottonnfrost@gmail.com. Please note that returns will need to be sent to the following address:

6738 E NC Hwy 150 Sherrills Ford, NC 28673

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cottonnfrost@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items including graphic tees), and personal care goods (such as beauty products and earrings). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.