Refund policy
Return Policy
We want you to love your purchase! If you're not completely satisfied, we're happy to help.
Returns & Exchanges
You have 7 days from the date you receive your order to request a return.
To be eligible for a return, items must:
- Be unworn, unwashed, and unused
- Have all original tags attached
- Be in the same condition as when you received them
- Include your receipt or proof of purchase
Store Credit Only
We do not offer cash or credit card refunds.
Approved returns will be issued as store credit only, which may be used toward any future purchase.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- All non-clothing items
- Sale and clearance merchandise
- Gift cards
How to Start a Return
To request a return, please email us at:
Once your return is approved, items should be mailed to:
Cotton N Frost Boutique
4668 Mountain Creek Ave.
Denver, NC 28037
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately at joanne@cottonnfrost.com so we can resolve the issue as quickly as possible.
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item. Original shipping charges are non-refundable.